The return goods policy is entirely at the discretion of the company.

To enable us to process your credit/exchange more efficiently please enclose a copy of your invoice with every return, providing a reason for return. Failure to provide a reason may delay any refund.

Non-receipt of returned goods: Returned goods must be consigned at the sender/carrier’s risk. No7 does not accept liability for returns that are lost between sender and our premises.

Promotional pricing is at trade. Other discounts do not apply.