Help / FAQ


Can I order over the phone?

Yes, please call us on +44 (0)1424 850620.

I am having difficulty placing an order?

We are sorry to hear you are having trouble placing an order. The easiest solution is to contact our dedicated customer services team by email on or call us on +44 (0)1424 850620 - we will be happy to help deal directly with your issue.

Is it safe to order online? 

Security checks are made on all payments to ensure the authenticity of each card payment. We also use industry standard SSL encryption to protect your details. Any potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

What payment methods does No7 accept?

No7 only accepts orders placed on account through

 How do I place an order?

At No7 we strive to make your shopping experience as easy and secure as possible. Firstly you need to register an account with us. This is a very simple process and will ensure you can quickly and safely make orders. Once you have created your account, browse the site; either using the categories listed down the side, our search function, or by looking at our most recently added products, and add the item to your cart. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

Can I amend my order once placed?

If you need to amend any details (such as delivery address) please contact us immediately on as once an order has been shipped they cannot be cancelled or amended.

How do I know if my order was successful?

If your order is successful you will receive an automated email to confirm your order has been received, and is being processing. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. If the product is in stock and there are no other problems, you will receive an email confirming your item(s) have been dispatched.

What if my order is incorrect?

If you have noticed that we have made a mistake with your order, please contact us on +44 (0)1424 850620 or email us at, and we will look into it as soon as possible. Please include your order reference at all times when e-mailing customer services.


When will I know my order has been shipped?

You will be informed as soon as your order leaves our factory when you receive the 'order dispatched’ email from us.

For further information please click here to see our Terms & Conditions page.